A Cold Shower, a Plumber & The Go-Giver:  Part II

Yesterday I was talking about Mark the Plumber and the Law of Value, this is a continuation.

It was sometime after 7 pm, and I can hear water running in the powder room.  Mark asks me to go upstairs, and turn on all of the hot water faucets in the sinks and tubs to blow out the air….or something.

As I am turning them on, I notice that the sink in my daughter’s bathroom is draining very very slowly.  I asked Mark if he could look at it. I can see that he is not annoyed, but he would rather be going home.  Mark goes to the truck and gets a tool, to clear the drain.  I would rather pay him to fix that while he is there than call him back out later.  I think we all know by now, I wouldn’t have called until she was brushing her teeth in the shower.

It takes Mark about 10 minutes to fix the drain.  He comes to me with his bill for $867.  If you remember, his orignal quote on the phone to me for “simply” replacing a water heater was $867.

This is what I said to him, “Thank you, and while I appreciate a discount as much as the next guy, as a business coach I am telling you, you need to charge me for your time. (Who says that to a plumber?)  I assume you have a family to feed.  You deserve to be compensated for your service and time.”

The Law of Compensation States: Your income is determined by how many people you serve and how well you serve them.  The Go-Giver.

I had been served very well, and he deserves to be compensated for his services.  He had not only installed a water heater, removed the old one without a drop of water nor water heater to be seen, refitted the pipes for the taller unit, he has now also cleared a slow draining sink.

Right then, with my husband out of the country, Mark was my HERO.  In his mind he was thinking, “if I do a good job at the price I quoted, she will call me when she needs me again, and maybe refer me.”

He was almost correct, because I was also thinking, “I can’t believe what he has done, and he isn’t charging me for his time.  This isn’t right.  I expect to be paid for my services, and he should be paid for his.  I am not going to accept this” Then it made me a little sad because Mark ddidn't see the value in his own work that I saw.  I needed to educate him on his value to others so people don’t take advantage of him.

Right then and there I pulled out a new copy of The Go-Giver, by Bob Burg and John David Mann, and gave it to him, I asked him to read it, and I told him, “It’s about a guy, Joe, and no matter how hard he works he can’t seem to get ahead.”  Mark said, “that’s the story of my life.”

I knew it was.

Final Part III  Tomorrow

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